TRANSACT GLOBAL BPM SERVICES / REPORTING
3M PPF WhatsApp Report
Command center · Daily performance and customer engagement
to
Message activity trajectory
Template volume and attributed replies by send month
Delivery lifecycle
Exclusive final message statuses
Engagement across months
Unique responding customers vs contacted customers
Failure rate trend
Percent of template messages in failed status
Response attribution: latest non-failed template sent to the same customer/channel within the configured 48-hour window. Read/delivered statistics are current status snapshots, not historical event logs.
Monthly performance
MONTH-ON-MONTHPerformance comparisons
Successful vs failed sends
Monthly stored status distribution
Daily template activity
Daily template sends and failures
Template performance
MONTH × TEMPLATETop templates
Triggered volume with unique responding customer counts
Agent performance
Agent statistics credit the sending message's sender ID. A changing conversation assignee is not assumed to be the original sender. Agent names may require a users-table lookup.
Unique customer responses
Each customer counts once per template and send month. Separate reply-message totals allow you to see repeated customer messages without inflating the unique response KPI. Times and content below are customer data: share exports only with authorized users.
Customer response mix
Engagement by template
Conversation Explorer
CUSTOMERS · AGENTS · TEMPLATESSearch conversations by customer name, phone number or conversation ID. Dates and channel selection apply to message history.
Conversations
Message history
Select a conversation to view messages, including template names and delivery statuses.
Template Library & Samples
REAL SENT MESSAGE PREVIEWSVoice of the customer
EXPECTATIONS / ENQUIRIES / FEEDBACKThese topic and sentiment summaries use transparent keyword heuristics, not a trained sentiment model. Verify examples before making business decisions. The system analyzes incoming customer messages only.
Customer enquiry themes
Message sentiment indicators
Download reports
All exports inherit the selected channel and date range, and enforce the user's channel permissions on the backend. Raw customer replies may contain personal information.
Presentation-ready PDF
Choose the desired report tab, then use the print dialog to save the displayed dashboard as a PDF.
Channel access administration
Create a user
Assign one or multiple available channel IDs. All data access is checked by the server.